ABOUT THE MEMBERSHIP
What are the service plan options at FIT LAB?
Customers can freely choose 3 months to 12 months standard membership plan.
Please refer to our customer representative for more details.
FIT LAB 有什麼服務計劃可選擇呢?
客戶可隨意地選擇 3 個月至 12 個月標準服務計劃。
ABOUT GROUP X CLASS
What are the Online Booking Policies?
1. Online schedule booking opens at 9:00am daily.
2. Classes can be booked 3 days in advance.
3. Cancellation for reservation is 24 hours before class start.
4. Cancellation for reservation within 24 hours of class start will be counted as Late Cancel.
(Popup notification in app will be shown, late cancel/no-show recorded and there will be no charges.)
5. 3 or more cumulative late cancellation and/or no-shows from 1st to 30th/31st of every month will result in online booking suspension for 7 days. Cumulative record will reset from 1st day of the month.
6. Waitlist members will receive an email for available space of upcoming class. Confirmation is needed to successfully register for the available space.
ABOUT THE GYM
Who can I ask if I have trouble using the equipments?
Feel free to ask our Personal Trainers around the gym. We are happy to answer your questions.